For craftsmen:
For craft enterprises, no matter how big or small, in the end most of the work after an installation is repairing and maintaining. The client will only trey to get in contact with you when something is not working right – in this case it often can’t get fast enough. To deliver a fast service it’s from utter importance to know the exact details of the clients device or machine – which often can’t be recalled because the customer is not able to locate the serial numer or can’t find the manual. In the worst case scenario the service technician has to be dispatched twice: The first time to identify the device or property and the second time to bring the right spare parts and do the fixing. The elimination of the damage gets delayed and the possibility of subsequent damages increases
With SIM-pel you customer can get all the essential information about his machines with one simple click on his smartphone. Your service team is informed and has the ability to find the right solutions before a technician is dispatched.
For mor mobility: .
Today, to be mobile is important as ever. Too bad, when the own car puts a spoke in ones wheel – be it a flat tire or broken headlights. The client is often dependent on getting the car fixed in a matter of hours.
With SIM-pel you customer can send a service request with pictures of damages – and in the time he gets to your car repair shop you are prepared – because you already ordered the spare parts and scheduled a technician to fix the car up. This means less time in the garage for the customers car and more customer satisfaction.
Better service for electronics:
Which of us is not familiar with the following situation: Working on an important document, the computer suddenly switches off and can’t be started again. This usually means a lot of time spend in the service hotline. For the call center agents, the most time consuming part of this dialogues is identifying the serial numbers and product-IDs together with the customer – because they are often hidden, difficult to read or don’t contain all the necessary information.
In the future, this process will be not only way easier, but also completly stress free. With the intelligent QR-Code SIM-pel brings all the important info to the service provider. A smooth flow of service guarantees short downtimes for the client and less work for your call center. Everybody wins – with SIM-pel.